Question 1

Not Happy With Service

Accepted Answer

If you're unhappy with the service provided you can cancel your signed contract after 3 years.

Question 2

Can I control my system with my smartphone?

Accepted Answer

Many systems offer smartphone control for arming/disarming, viewing cameras, and receiving alerts. We can help provide you with controlling your system with a smartphone.

Question 3

How often do I need to change the battery in my alarm panel?

Accepted Answer

Most manufacturers recommend battery replacement every 3-5 years.

Question 4

How long does it typically take for emergency responders to be alerted in case of an alarm?

Accepted Answer

How long does it typically take for emergency responders to be alerted in case of an alarm? Inquire about the response time of the monitoring company. Long Island has the fastest response time of 7 - 15 minutes.

Question 5

What happens if I lose power?

Accepted Answer

When your electricity goes out, the alarm system will temporarily be powered by the backup battery within the control panel for 24 hours.

Question 6

How can I avoid setting false alarms?

Accepted Answer

Ensure proper sensor placement, avoid placing sensors near heat sources, and test your system regularly.

Question 7

What locations can you service?

Accepted Answer

We monitor alarm systems, both residential and business.

Question 8

If I don’t have a landline phone line at my house, can I still have an alarm system?

Accepted Answer

Yes, we can provide alarm systems that transmit signals to your smartphone.

Question 9

Do you install security camera systems?

Accepted Answer

Yes we do! Give us a call and we can come out to your home or business.

Free Estimates at 516-615-7810 or info@sentinelsecurity.tech

Frequently asked questions